Privacy Policy

This privacy policy (the "Policy") aims to inform you about our practices regarding the collection, use, disclosure, and retention of personal information.

This policy complies with the applicable laws regarding to the use of your confidential personal information.

When you make a claim following a class action that has been approved, we only collect personal information necessary to fulfill our mandates.

As a claims administrator, we receive your claim, including all information you provide on your claim form and supporting evidence. By providing us with your personal information, you consent to its processing in accordance with this Policy and authorize Concilia and its service providers, if any, to process your personal information as described below.

In some instances, your personal information will be shared with us by a party, or parties involved in the class action. This typically happens after our appointment as administrator or the approval of notices to class members by a court of competent jurisdiction.

Furthermore, when you visit our website or contact us, we may collect the following categories of personal information:

• Information used to identify you such as your first and last name;
• Information used to reach you such as your mailing address, telephone number, or email address;
• Information related to your use of our website, including cookies, IP address, language preferences, date and time of your visits, and pages viewed.
• Any other personal information you provide to us

We collect, use and disclose your personal information for a number of reasons, including to:

1. Communicate with you and administer our mandates, including claims administration and related services;
2. Verify your identity and eligibility.
3. Determine your eligibility or suitability for a claim as a class member;
4. Respond to your inquiries or requests for follow-up
5. Detect, prevent and suppress fraud, unauthorized, or illegal activities;
6. Comply with all applicable laws, including tax requirements;

We do not make decisions based solely on automated processing of personal information that would have a significant impact on you.

We may use small data files (cookies) and similar technologies to enhance your experience, analyze website usage, and improve our services. These technologies may collect certain information such as your IP address and browsing behavior, which may be considered personal information under applicable laws. Where required, you will be given the opportunity to consent to the use of such technologies.

We keep personal information only for as long as needed to achieve the purposes for which it was collected, or as allowed or required by law.

As claims administrators, Concilia is committed to not disclosing your personal information, other than for the purposes for which it was collected, except with your consent or as permitted or required by law. We may share information with third parties such as vendors or services providers for the purposes described above. When dealing with such third parties, we require that they handle and protect your information in a manner that respects the confidentiality and privacy of your information.

We may share your information with third parties who will store and process your information outside of Canada. In these instances, your personal information will be subject to and will be disclosed in accordance with the country’s laws. Rest assured that we limit the personal information provided to these third parties to only that which is required for them to perform their services.

Prior to transferring personal information outside Québec, we assess whether it will receive adequate protection in accordance with applicable laws.

We are committed to making sure your personal information we hold is adequately protected. In order to protect this information, we apply physical, technological and administrative measures in place to protect this information. Any third-party service provider with whom we deal is also required to hold similar protective measures.

With respect to your personal information, you have the following rights:

• You can access the personal information we hold about you;
• You can request that your personal information be corrected or updated;
• You may also withdraw your consent to the use or disclosure of your personal information, subject to applicable legal or contractual restrictions;
• You can file any grievance or ask any question contacting our Privacy Officer, who is responsible for the protection of personal information at [email protected].

You may, at any time, withdraw your consent to the collection, use and disclosure of your personal information, subject to certain limitations. If you wish to withdraw your consent, please contact our Privacy Office.