Privacy Policy

This privacy policy (the “Policy”) aims to inform you about our practices regarding the collection, use, disclosure, and retention of personal information.

This policy complies with the applicable laws regarding the use of your confidential personal information.

Information we collect and how we collect it

When you make a claim following a class action that has been approved, we only collect personal information necessary to fulfill our mandates.

As a claims administrator, we receive your claim, including all information you provide on your claim form and supporting evidence. By providing us with your personal information, you consent to its processing in accordance with this Policy and authorize Concilia and its service providers, if any, to process your personal information as described below.

In some instances, your personal information will be shared with us by a party, or parties involved in the class action. This typically happens after our appointment as administrator or the approval of notices to class members by a court of competent jurisdiction.

Furthermore, when you visit our website or contact us, we may collect the following categories of personal information:

We collect, use and disclose your personal information for a number of reasons, including to:

  1. Serve you better and communicate effectively with you;
  2. Verify your identity and property;
  3. Determine your eligibility or suitability for a claim as a class member;
  4. Respond to any of your inquiries’ or request for follow-up
  5. Detect, prevent and suppress fraud, unauthorized, or illegal activities;
  6. Comply with all applicable laws, including tax requirements;

We may use small data files (cookies) that are used for your convenience. They do not contain or transmit any personal data.


We keep personal information only for as long as needed to achieve the purposes for which it was collected, or as allowed or required by law.


As claims administrators, Concilia is committed to not disclosing your personal information, other than for the purposes for which it was collected, except with your consent or as permitted or required by law. We may share information with third parties such as vendors or services providers for the purposes described above.  When dealing with such third parties, we require that they handle and protect your information in a manner that respects the confidentiality and privacy of your information.

We may share your information with third parties who will store and process your information outside of Canada. In these instances, your personal information will be subject to and will be disclosed in accordance with the country’s laws. Rest assumed that we limit the personal information provided to these third parties to only that which is required for them to perform their services.

Our security measures

We are committed to making sure your personal information we hold is adequately protected. In order to protect this information, we apply physical, technological and administrative measures in place to protect this information. Any third-party service provider with whom we deal is also required to hold similar protective measures.

How to access and correct your information

With respect to your personal information, you have the following rights:

Withdrawing your consent

You may, at any time, withdraw your consent to the collection, use, and disclosure of your personal information, subject to certain limitations. If you wish to withdraw your consent, please contact our Privacy Office.