Mihoubi v. Accor SA

The class action alleged that Accor (among other defendants) contravened the Consumer Protection Act by advertising prices that are lower than the price ultimately charged to consumers.

You may claim an indemnity if:

1. You are a natural person who did not make a reservation on behalf of a business;
2. You made a reservation for accommodation through the defendant Accor on its website or its mobile app; and
3. You paid a price higher than the price initially advertised, with the exception of fees payable under a federal or provincial law when, under this law, these fees must be collected directly from the consumer to be remitted to a public authority.

Accor denies any fault. Without any admission of liability, Accor has agreed to settle the litigation against it. The agreement includes the following key provisions:

• Accor will pay a lump sum of $ 297,649,84 $.
• An indemnity will be distributed to each Class member in the form of a cheque, or in cash (by Interac e-transfer).
• Each admissible member will receive 75% of the mandatory fees paid that were not disclosed in the price initially announced between January 27, 2017, and September 12, 2023, minus the attorneys’ fees.
• Accor modified the price display on its website and mobile applications to indicate the total price of a reservation on the first screen displaying search results, without any admission of liability.
• As authorized by the Court, the class members’ attorneys will be receiving legal fees representing 25% of the lump sum, plus taxes and disbursements.

You can receive your indemnity by check or by cash (by Interac e-transfer).

If you wish to receive your indemnity by cheque, you must inform the Administrator of your choice NO LATER THAN February 14, 2025 by email at [email protected].

If you do not indicate your choice by this deadline, you will automatically receive your indemnity in cash (by Interac e-transfer).

If you have not received an email and believe you are entitled to compensation, you must submit your claim, including your preference for payment in cash (via Interac e-transfer) or by check, along with your invoices by email to [email protected] NO LATER THAN 60 days following April 15, 2025.

The full text of the agreement is available on the following website: https://tjl.quebec/recours-collectifs/reservation-dhebergement-en-ligne/.

For more information on the claims, please consult the Administrator’s website at QuebecReservationSettlement.ca.

You can also ask questions by contacting the Administrator directly by email [email protected].