StubHub, Vivid Seats, TicketNetwork, SeatGeek & Fanxchange

Every consumer, pursuant to the terms of Quebec’s Consumer Protection Act (“CPA”), residing in Quebec at the time of purchase, who since August 28th, 2012 to the dates found at paragraph 7 of the Transaction for each Settling Respondent (the “Class Period”), while physically located in Quebec, has purchased from any of the Respondents, or Vivid Seats’ Subsidiary’s Clients, or the Ticketnetwork-Third Party Marketers, at least one “Ticket” (as defined in section 236.1 CPA as meaning any document or instrument that upon presentation gives the ticket holder a right of entry to a show, sporting event, cultural event, exhibition or any other kind of entertainment) either:

(a) at a price above that announced by the vendor authorized to sell the Tickets by the producer of the event; and/or,

(b) who paid a price higher than the price advertised by Respondents on their respective websites and/or mobile applications (at the first step), excluding the Quebec sales tax or the Goods and Services Tax;

The dates of the practice change for each Settling Respondent referred to at paragraph 7 of the Transaction are:

• StubHub Inc.: October 18, 2019;
• Vivid Seats LLC and Vivid Seats’ Subsidiary’s Clients: October 10, 2019;
• FanXchange Limited: April 25, 2018;
• Ticketnetwork and Ticketnetwork-Third Party Marketers: November 15, 2019;
• SeatGeek (a.d.b.a UberSeat): September 18, 2019.

Plaintiff alleged that Defendants violate paragraph c of section 224 of Quebec’s Consumer Protection Act by charging a higher price than that advertised for their tickets (by way of hidden fees, which are added on to the ticket price after the first step of the purchase process). Plaintiff further alleged that Defendants unlawfully sold tickets to consumers above face value, in violation of section 236.1 of Quebec’s Consumer Protection Act. These allegations were never proven in Court.

Compensation to Class Members under the terms of the Settlement Agreement, approved by the Superior Court, is as follows:

• Each eligible class member who purchased a Ticket to an event in the province of Quebec will receive a CAD $24.29 Credit applicable to a future purchase of any Ticket;
• Each eligible class member who purchased a Ticket to an event outside of the province of Quebec – while physically located in Quebec – could receive a CAD $24.29 Credit applicable to a future purchase of any Ticket. An online claim form must be submitted within specific delays.

Additionally, StubHub, Vivid Seats, TicketNetwork, SeatGeek and FanXchange have implemented a business practice change to its Quebec on-line transaction process pursuant to which a ticket price announced to a Quebec consumer for an event in Quebec at the first step of said process will be a price inclusive of applicable Service Fees (all-in) except for taxes and optional costs or services (paper tickets, delivery, etc.).

A Quebec Superior Court judgment dated September 2, 2020 (file No: 500-06-000754-156) approved the settlement of a class action lawsuit.

As a result, on January 1st and March 11, 2022, StubHub issued a CA $24.29 credit for the purchase of a Ticket on www.StubHub.ca using an account associated with an email address. The credit was valid for 36 months. Accordingly, on March 12, 2025, the credit was removed from the account, as per the terms of the Settlement Agreement.

By judgment dated January 20, 2026, the Court ordered that the value of all the credits removed from the Settlement Class Members’ StubHub accounts at the end of the 36-month period be redistributed to the Settlement Class Members who did not use their CA $24.29 credit, less administration fees.

The Court designated Concilia Services Inc. as the Settlement Administrator to receive the total amount and ordered them to send an Interac e-transfer in the amount of CA $24.29. Any remaining amount will be paid to the Fonds d’aide aux actions collectives as required by law and to the charities selected by the parties and approved by the Court.

Please watch for an email sent by [email protected], which will contain the CA $24.29 to be deposited.

Please be aware that you have 30 days to deposit the funds and finalize the transaction; otherwise, you may forfeit your settlement benefits. If you have already enrolled in Interac’s auto-deposit feature, you will not need to enter a password, and the funds will be automatically deposited into your bank account.