Amazon - Online Sales of Extended Warranties in Quebec

Plaintiff alleges that Amazon’s failure to provide a notice concerning the legal warranty to Quebec residents purchasing extended warranties during the class period is contrary to the CPA and that the members of the Amazon Class (‘Amazon Class’ as defined below, the “Amazon Class Members”) suffered damage as a result thereof.

These allegations have not been proven in Court and are denied by Amazon.

You are an Amazon Class Member if you meet all of the following conditions:

1. Between February 7, 2019 and July 3, 2023, you bought an extended warranty on the Amazon.ca or the Amazon.com website or mobile application; and,
2. You provided a billing address when you bought this extended warranty that is located in Quebec, or, if Amazon does not have a billing address in its records, a shipping address that is located in Quebec.

Pursuant to the terms of the Settlement, without any admission of liability of wrongdoing, and expressly denying the same, Amazon has agreed to offer a refund to each Amazon Class Member, which could, depending on the amount of Amazon Class Members who claim such a refund, be in an amount up to the price paid (i.e. 100%) for the extended warranty, exclusive of sales taxes (the “Refunds”).

Amazon is paying an amount of $ 2,750,000.00 CDN into a settlement fund that will be used to pay the Refunds, the fees and expenses of Class Counsel, LPC Avocats in the total amount of up to $ 825,000.00 plus GST and QST, subject to approval of the Court, and the fees and expenses of the claims administrator Concilia Inc. (the “Claims Administrator”). If this fund is insufficient to pay all claimed Refunds at the amount of the price paid, each Amazon Class Member who claimed a Refund will receive a pro-rata share of the fund, after deduction of Class Counsel fees and expenses and Claims Administrator fees and expenses, calculated using the price paid for the extended warranty, exclusive of sales taxes.

Claiming a Refund will not affect coverage under extended warranties. If you participate in the claims process while your extended warranty is still in effect (i.e., it has not yet expired), you will keep your remaining coverage under the extended warranty until it expires and be entitled to submit a claim as needed under your extended warranty pursuant to its terms and conditions.

If you are eligible and want to claim a Refund, you can do so by clicking on the hyperlink sent to your email address or enter the identification number mailed to your address by March 12, 2024. The Claims Administrator will process the claimed Refunds after approval by the Court of the Settlement, if applicable. If you are eligible and have validly claimed a Refund, you will receive payment in the form of an Interac e-transfer in the upcoming months.

In exchange, Amazon Class Members (i) acknowledge that the foregoing is in full and complete settlement of the claims of the Amazon Class Members; and (ii) agree to release any claims they have against Amazon arising from the alleged failure to provide a notice concerning the legal warranty on the Amazon.ca or Amazon.com website or mobile application, including claims advanced in the Class Action.